I am done with them and would strongly urge others to avoid them. That being said, I have a very salty taste in my mouth from this rewards program and this casino. I promptly told her that I would just share my experience wherever I could and would not step foot in any Total Rewards properties again. She apologized, but said there was nothing she could do. The manager during this trip was just as useless and did not care. She said the employee was useless when we signed up and didn't explain much. I asked my wife to verify I didn't miss anything when we signed up for the program. I understand there is some grey area here. Finally, we went back - and were told the money expired and there was nothing they could do. Their web site is a mess, which does not help. I emailed Total Rewards and they didn't provide any help. Needless to say, lots of junk mail inviting us back came in - but no updates on the match play. We had asked the front desk Total Rewards Representative about the program and they said I would receive notifications in a few weeks when the match play was available.

We went to the high limit slots and gambled $500 each. On our first visit we were tempted into signing up for this program with a $500 match. No energy and a scam rewards program propel the other two options to the top. Horseshoe ranks last of the three for a number of reasons. In Maryland our options are only beginning.